Running into trouble with your Amigo eSIM activation? We're here to help you get connected.
eSIM Installation Issues
If you're experiencing difficulties installing your eSIM, here's what to check:
- Confirm if your device supports an eSIM and is running the latest software version.
- Ensure you're connected to a Wi-Fi network with reliable internet access.
- If you're not using your physical SIM card, consider removing it from the device.
- If you're still encountering issues, please note down any error messages and contact our support team.
eSIM Activation Problems
If your eSIM isn't activating properly, try these steps:
- Ensure your device has a stable internet connection for the activation process.
- Select the specific error that you're encountering and follow any suggested steps. If the error isn't listed or you're still having issues, contact our support team.
Issues with Data Connectivity
If you're having problems with data connectivity on your eSIM, follow these steps:
- Make sure to turn on data roaming in your settings and ensure your device isn't trying to connect through calls or SMS, as Amigo eSIMs provide data connectivity only*.
- Check that your device's software is up-to-date.
- If you're experiencing poor connectivity, try moving to a different location with potentially stronger network coverage
*EE Plans include Unlimited Texts and Local Calls
eSIM not Working on Unlocked Devices
If you're unable to use your Amigo eSIM on your unlocked device, please consider the following:
- Ensure your device supports eSIM technology.
- Verify that your device's carrier lock has been removed.
- Update to the latest software version available for your device.
- If you continue to face issues, contact our support team.