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Terms & Conditions

Who are we?

Amigo is a business name of Core Communication Retail Limited, a company registered in England and Wales at 956 Buckingham Avenue, Slough, SL1 4NL, Company Registration Number 8301089 (“we” or “us”).

  1. What does this agreement cover?

    1. We provide eSIM profiles and mobile data services (“Services”).
    2. These terms were made available to you before you purchased our Services. By using our Services you agree to these terms and applicable data service plan (Plan) terms.

    3. Some of our mobile network operators have their terms and conditions for end users, which apply to specific Services. You can view these terms and conditions on their respective websites:                                                       
             

      EE:
      Pay as you go / Contract Information
      Network
      Privacy Policy

  2. Your responsibilities

    1. You agree that when using our Services you will:

      1. Comply with the law;
      2. Not engage in any action that is abusive, illegal, or fraudulent or that causes the network to be impaired or damaged;
      3. Only use the Services for personal use;
      4. Not resell the Services nor use the Service in connection with any mobile gateway; and
      5. will ensure that your mobile device is eSIM compatible, network-unlocked, and meets required UK technical standards.

  3. Using your Services

    1. Your Services will operate only after you:

      1. purchased a Plan;
      2. installed the eSIM and the eSIM has connected to a network in a country for which you have bought a Plan.
    2. Your Services do not allow you to make calls or access emergency services.
    3. Even if a number is associated with your data Plan, you have no right to the telephone number which may be withdrawn or updated without notice.

  4. Your Plan

    1. 1. Plans will normally be activated and paid for via the Amigo app (App).
    2. Plans are valid for the number of days stated and subject to the quantity of data specified. To ensure uninterrupted service, you must renew your Plan before your data expires.
    3. We may offer you the opportunity to subscribe to an auto renewal service whereby a further payment is taken at the end of each Plan period in order to provide you with continuity of service. The recurring charge may vary if you change your Plan or we change our prices, following notice to you. You may cancel auto renew or review your payment preferences at any time via the App or by contacting our customer care team. You must change your auto renew preferences or cancel a minimum of 24 hours prior to the end of your active plan for the change to take effect prior to renewal.
    4. Data usage is rounded up to the next full kilobyte increment at the end of each data session. All data purchased through a Plan will expire immediately upon termination of your Plan for any reason.
    5. Our network supplier(s) measure the data you use. After you have used the data purchased in the Plan you will be unable to send and receive more data over the Amigo network. You will use data faster if you use streaming video, a mobile hotspot (tethering), or if you download significant quantities of music files, videos, software applications, or engage in other high-bandwidth activities.
    6. You are responsible for use of the Services even if the use is done by someone else.
    7. If you top-up your Plan and/or buy a new Plan, your use will be reset and your upload and download speeds will be restored.

    8. Some use, including, for example, using your device as a modem or tethering your device to a personal computer or other hardware, may be permitted under your Plan, but may be subject to our Acceptable Use Policy located at Fair Use Policy.

    9. Network access requires a capable device and eSIM within an appropriate coverage area. Actual availability, speed, and coverage may vary. Amigo's network supplier may also reduce speeds during times of network congestion. Certain data-intensive activities including online gaming, file downloads/uploads, and video streaming, may be limited and/or inaccessible when in areas of marginal coverage.
    10. Network access requires a capable device and eSIM within an appropriate coverage area. Actual availability, speed, and coverage may vary. Amigo's network supplier may also reduce speeds during times of network congestion. Certain data-intensive activities including online gaming, file downloads/uploads, and video streaming, may be limited and/or inaccessible when in areas of marginal coverage.
    11. The areas in which Services are available, coverage and quality may vary and change without notice depending on a variety of factors. Outages and interruptions in Service may occur on underlying operator networks, and speed of Service varies. We are not liable for outages, service interruptions or other factors affecting availability of our Service.
    12. If you breach our acceptable use policy, use our Services in a way which could interfere with other customers’ services, adversely impact the underlying service provider's ability to allocate network capacity among customers, or degrade service quality for other end users the speed of your Services may be reduced or your Services suspended.

  5. Paying for your Plan

    1. Our prices are inclusive of UK VAT. Our prices are in UK pounds sterling (£s) and we collect payments in the same currency.
    2. We do not provide refunds if your device is not compatible with an eSIM or is locked by a mobile network.
    3. Each Plan has its own validity period. No refunds of any form will be offered for any remaining unused data when the validity period expires.
    4. The prices and structure of our Plans are regularly refreshed and updated.

  6. Your privacy and data

    1. Please see our Privacy Notice and Policy for details of how and why we collect and process your personal data and protect your privacy.

  7. Limits on our liability to you

    1. We will not be liable to you, anyone you allow to use our Services or to any third party for:

      1. Any fault in your eSIM card or equipment caused by tampering or negligence (unless caused by us) or by the failure to follow our reasonable instructions or these conditions;
      2. Any use made of Services, nor for any content which is accessed, sent or received using the service, nor for any charges incurred with any third party or for any transactions entered into through our Services, unless caused by us;
      3. The act of suspending our Services or ending this contract in accordance with its terms;
      4. Any delay or failure by us to provide the Services (or any part of them). Matters outside our reasonable control include (but are not limited to) severe weather conditions, epidemic, civil disorder, terrorist activity, war and government action;
      5. Any delay or failure by us to provide Services caused by a change made by a device manufacturer or provider of an operating system used on a device that is outside our reasonable control;
      6. Any damage to separate devices or content that belong to you caused by digital content we have supplied where such damage would not have been caused if you had followed our reasonable instructions;

      7. Any loss or damage caused by your use of Services or your equipment or caused us or any of our respective officers, employees, sub- contractors or agents in circumstances where:

        1. There is no breach of a contractual obligation or legal duty of care by them or any of their officers, employees, sub-contractors or agents; or
        2. Such loss or damage was not contemplated by both you and us at the time we entered into this contract;
        3. Any loss or damage caused by us or any of our officers, employees, sub-contractors or agents to the extent that such loss or damage results from any breach by you of these conditions, unless we or our officers, employees, sub-contractors or agents were also in breach of a legal obligation or duty of care owed by them and that breach was the most significant cause of the loss or damage;
        4. Any loss or damage caused by viruses or unauthorised use of Services that are not directly caused by or attributable to us or the Services;
        5. Any loss of or damage to any content transmitted or accessed via the Services; and
        6. Any loss of business, contracts, profits, anticipated savings, reputation, or revenue.

    2. We will not be liable under this contract to you, or to any other person you allow to use Services and/or equipment (as applicable), for:

      1. Any loss or corruption of data; and
      2. Any special, consequential or indirect losses (losses that would not normally result from the thing that went wrong).
    3. We may require you to reimburse us for any reasonable and foreseeable losses, costs and expenses which we incur as a direct result of any misuse of any eSIM card, the equipment or the Services by you or anyone you have allowed to use them in breach of these conditions or any other agreement between you and us relating to such services.
    4. This condition 8 shall not affect any liability we may have to you for death or personal injury as a result of our negligence or that of our agents, employees or sub-contractors, or for our or their fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
    5. We are not permitted to exclude our liability for certain matters, for example we cannot exclude our liability to you for supplying goods (such as equipment) or digital content (such as software) that are not of satisfactory quality, fit for purpose or do not match their description, or performing any service (such as the Services) without reasonable care and skill. This condition 8 shall not affect any such liability that we have to you.
    6. You also have legal remedies if, when you bought your Plan you were given misleading information about it and this information was a significant factor in your decision to enter into this contract and an average consumer would have relied on that information as well.
    7. If you want to exercise a legal remedy you may need to provide information to prove your claim, so please get in touch with us in the first instance so we can discuss it with you

    8. The legal remedies referred to in this condition are the main legal rights we think you need to know about when you order Services and/or purchase a Plan, but other legal remedies may also be available. For more information about when legal remedies are available to you visit www.citizensadvice.org.uk

  8. How are disputes resolved?

    1. If you’d like to find out more about how we deal with your complaints and options for alternative dispute resolution, read our ‘Amigo Code of Practice on Complaint Handling and Dispute Resolution’ which you will find at Complaints

    2. Alternative dispute resolution services for Amigo customers are provided by Ombudsman Services whose website is www.ombudsman-services.org

    3. These terms are subject to English law and any disputes will be resolved by the English courts.

  9. Other terms

    1. If we don’t exercise a right we have under this contract, it does not mean that we have waived this right.
    2. If any provision of this contract is found to be invalid or unenforceable, the remaining conditions will continue to apply.
    3. We can transfer our rights under this contract (either individually or together) to a third party either as a variation to this contract or as a new contract provided in either case that we give you advance notice of this. If you reasonably believe you may be adversely affected by this in a material way you should contact us.
    4. This contract is personal to you. You may not transfer your rights or obligations under this contract to anyone else unless we agree otherwise, and no third party is entitled to benefit under this contract.

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