1. Usage obligations
As an Amigo customer you have certain usage obligations. Generally speaking these obligations require your use of our services to be for private, personal, and legitimate consumer purposes.
This Fair Usage Policy explains your usage obligations, how to avoid breaching these obligations and what will happen if your usage breaches these obligations and falls outside this Fair Usage Policy.
2. Personal consumer use only
You must only use our services for private, personal and legitimate consumer purposes. You must not use our services or eSIM profiles for business purposes.
You must only use your eSIM profile for the purposes advertised, described in any user guides, or as instructed by us. You can’t use an amigo eSIM profile in or connected to any non-approved device or hardware.
3. Uses NOT allowed
You must not use our services or eSIM cards to generate artificially inflated traffic or to persistently send automated or unsolicited messages or data.
You must not establish, install or use a gateway device or eSIM box without our prior written consent (including devices tethered via cable, Bluetooth or wifi, to a computer or the internet, when used for making large volumes of calls or sending large volumes of texts). We can withhold our consent for this activity at our absolute discretion.
You must not use our services or your eSIM profile fraudulently, in connection with a criminal offence, in breach of any law or statutory duty, to make a call or send a message or to take pictures or video or send, upload, download, use or re-use any material, which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax in breach of any Rights or anyone's privacy or is otherwise unlawful.
You must not use our services in a way which deliberately games or exploits to your advantage the design of our billing or call record systems.
Remember that the examples above aren’t an exhaustive list of how you could be breaching our Fair Usage Policy. Other activities which we reasonably believe to be outside of legitimate consumer use may also be subject to the terms in this Fair Usage Policy.
4. Our rights
If we reasonably suspect you're not behaving within this policy, we reserve the right to impose further charges or disconnect your eSIM profile at any time, having attempted to contact you first.
When you use a lot of data, it may slows things down for everyone. So to keep things fair, we and our network partners keep an eye on how much data you, and all our customers, are using. We and our partners can use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for other customers. This may happen at specific times of day and/or in specific locations. We may impose network protection controls which may reduce your speed. If we reasonably suspect you're not behaving within this policy, we reserve the right to impose disconnect your eSIM profile at any time, having attempted to contact you first.